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Loan Servicer Failed to Verify Records from its Predecessors

loan servicer

Defense lawyer Bruce Jacobs claimed that beyond matching columns and fields and using a checklist to confirm receipt of key documents, the servicer did not verify details in the files. Miami-Dade Circuit Judge Beatrice Butchko vetoed Ocwen Financial Corp.’s banking records. And, she left out its testimony. This was after discovering the loan servicer failed to verify its predecessor’s records in a foreclosure case. Butchko allowed an involuntary dismissal in HSBC Bank USA’s suit against Miami homeowner Joseph Buset. His loan was initially serviced by Litton Loan Servicing LP, which Ocwen acquired in 2011.

The case hinged on whether the judge would allow the testimony about the servicing document transfer; which Ocwen calls its boarding process. Or, discount the financial documents as insufficient to meet the criteria for business records exempt from the hearsay rule. “This boarding process is a legal fiction, and it means something different to every entity,” Butchko ruled from the bench during a March 17 hearing. Ocwen bought Litton in a $264 million cash deal with Goldman Sachs Group Inc. that gave it servicing rights to Buset’s debt.

Employee to Testify against Loan Servicer

Butchko had to select how to treat loan documents that became part of Ocwen’s business records. But, they remained subject to hearsay objections. This is unless the company could show it independently confirmed the data after transferring the loans. She considered evidence on Ocwen’s boarding process. This is the procedure by which financial services companies transfer account data. The data gets transferred from one lenders’ management system to another once trading loan portfolios. Witnesses for lenders in foreclosure cases must show they did independent fact-checking. They must do this in order to qualify their files as business records and not hearsay. To achieve this, HSBC called an employee to testify. It was four-year Ocwen employee Sherry Keeley who testified about the servicer’s business loan boarding practices and procedures.

Keeley testified Ocwen ties dozens of points as part of a data mapping process to ensure accuracy. “Our starting point is identical to their ending point in regards to whether it’s payments or taxes, insurance, any financial information, late charges, fees,” she said. “Their ending figures are identical to our beginning.”

$1,900 Discrepancy

But Buset’s attorney, Miami foreclosure defense lawyer Bruce Jacobs, seized on a $1,900 discrepancy in two versions of the default letter; to argue that beyond similar columns and fields and using a checklist to ensure receipt of key documents, the servicer failed to verify details in the files.

“I have done this investigation for a long time,” he said, noting, “The appellate courts are going under this presumption that there is some type of meaningful auditing and verification.” But Jacobs maintained, “You just heard it from a lawyer who knows how to properly phrase the questions that she’s basically testifying to all — all of this is still hearsay.” Butchko was left weighing how to treat Ocwen’s post-acquisition files.

“This is a little different in that Litton was acquired by Ocwen, and so there isn’t a Litton employee that can come here and testify other than the ones they have working there because it’s all one company now,” she stated. “Let’s say that Ocwen was the only servicer ever. They would come in here, and they wouldn’t have to testify that their documents were checked for accuracy because it’s presumed that a business would keep accurate records, right?”

Sarah Stemer of Brock & Scott in Fort Lauderdale

Jacobs accepted the point. “Now that these companies are one and Ocwen has to continue to function with the prior servicer documents and they are one company, why should I require more from them?” the judge asked. Jacobs contended the bank witness failed to overcome the hearsay objection. But lender attorney Sarah Stemer of Brock & Scott in Fort Lauderdale argued; the bank offered a qualified witness with first-hand knowledge of the boarding process to testify about its verification procedures.

“They have the full payment history,” Stemer claimed. “It’s not like they are just scanning it in and calling it a day.” But Butchko disagreed. “No, but that is what she said,” the judge responded. “That they are scanning it in and calling it a day.” The judge omitted the prior servicer’s records. “Honestly, what I’ve heard here today is not what I imagined the boarding process is,” Butchko said. “Basically, adjusting the names of the categories of the documents so taxes and insurance from one agency become escrow funds in another. So that’s not checking for accuracy. That’s making sure that the columns match. There’s no mathematical calculation to make sure that the math is right unless there’s a contest.”

If you have questions about Foreclosure, Loan Modification, Bankruptcy, Short Sale, or other alternatives, please feel free to call my office at 888-886-0020. Or, you can send an e-mail to emil@fleysherlaw.com, or complete the contact form below.

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