Reception Phone Gathering

Thank you for calling Fleysher Law. This is _________. How may I help you?

I'd be happy to help! May I have your name please?*

First Last

Are you an existing client?*

New Client (1st time caller)

Existing Client or Potential Client Following Up

Court, Judge, Trustee, etc.

Attorney / Opposing Counsel

Spam, Junk, Solicitation, etc.

Other

What type of matter are you calling in regards to?*

Bankruptcy (Debt, Garnishment, Repossession, Foreclosure, Levy etc.)

Debt Defense / Debt Settlement

All Other Matters

Unfortunately, our office does not currently handle debt defense or settlement cases. If you’d like to speak with the attorney about your potential options with bankruptcy, he’ll be happy to provide you with a free consultation.

If YES, click on the Bankruptcy button above and proceed with the call.

If NO . . .

I understand. If you like, I can text or email you the contact info for a very good debt settlement attorney who can probably help. I’ll send it to you as soon as we hang up. Thank you for calling and good luck!

Unqualified

Unfortunately, our office is currently handling exclusively bankruptcy cases. I can text or email you a referral to an attorney that can help you after we hang up. Thanks for calling and have a great day.*

Unqualified

Unqualified Reason*

May I ask what your call is regarding?*

What case # or matter is this regarding?*

Can you please provide a brief description of the issue?*

*** Who is this call for? ***

This is an internal item and not part of the script. An email will be sent to the selected people based on the boxes you check.

Emil

Matt

Christine or Katelyn

What's the best phone number to reach you?*

You can also use the # on the Caller ID

What city are you calling from?*

Could you briefly explain the situation or issues you're having?*

Brief description of why the caller decided to pick up the phone and call us. Before you click on the "Submit" button, please add any additional or useful information that you noticed during the call.

Okay that sounds like something we can help you with. The attorney is happy to provide a free consultation, and he just needs some background information prior to scheduling the call. OK?

Alright. Within a few minutes, you'll receive a link to our "pre-consultation questionnaire." It should take about 5 to 10 minutes to complete. After you submit the form, Mr. Fleysher will personally review the information and schedule the consultation with you directly. He's very knowledgeable, very direct, and easy to talk to. I think you'll feel better after speaking with him.

One last thing, may I have your email address please?*

OK, let me see if I can connect you now.

If not, just take as detailed a message as possible and advise the caller that they'll get a call back asap.

Do you have any other questions for me before I let you go? Thank you for calling and have a great day!

Add any other questions or notes to the "Brief Description" box above before clicking on the "Submit" button.

END OF SCRIPT

Lead Source*

Following up on...*

This is not part of the script. Finish the sentence for the PCQ invitation.

Help with your…*

This is not part of the script. Finish the sentence for the PCQ invitation.

This field is hidden when viewing the form

Intake Performed By

Reception Phone Greeting

Thank you for calling Fleysher Law. This is _________. How may I help you?

Okay that sounds like something we can help you with. The attorney is happy to provide a free consultation, and he just needs some background information prior to scheduling the call. OK?

OK, let me see if I can connect you now.

Do you have any other questions for me before I let you go? Thank you for calling and have a great day!

END OF SCRIPT